Refund policy

Effective Date: [10/05/2023]

At Space Station Smoke & Vape, we strive to provide you with the best smoking and vaping products. We understand that sometimes, a product may not meet your expectations. To ensure a smooth return process, please review our return policy carefully.

1. Return Eligibility

You may be eligible for a return under the following conditions:

  • You have received a damaged or defective product.
  • You received the wrong item.
  • You have changed your mind within 3 days of receiving your order.

2. Return Procedure

To initiate a return, please follow these steps:

  • Contact our customer support team within 3 days of receiving your order at [Info@spacestation.com] to request a Return Authorization (RA) number.

  • Pack the item securely, including all original packaging and accessories.

  • Clearly mark the RA number on the outside of the package.

3. Return Shipping

For returns due to damaged or defective items or if you received the wrong product, Space Station Smoke & Vape will cover the cost of return shipping. We will provide you with a prepaid shipping label.

If you are returning an item because you have changed your mind, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds

Upon receiving and inspecting the returned item, we will process your refund within [7] business days. Refunds will be issued in the original form of payment.

5. Exclusions

Please note the following exclusions:

  • E-liquids, CBD products, and any other consumable items are not eligible for return due to health and safety regulations.
  • Items that have been used, altered, or damaged by the customer are not eligible for return.

6. Contact Us

If you have any questions or need further assistance with the return process, please contact our customer support team at info@spacestation.com

Space Station Smoke & Vape reserves the right to update or modify this return policy at any time. Please refer to our website for the most current policy.

Thank you for choosing Space Station Smoke & Vape for your smoking and vaping needs!